Policies

At Mrs Slocombe's Cat Cafe, we understand that plans may change, and we strive to accommodate our guests to the best of our ability. To ensure a smooth experience for everyone, we have established the following cancellation policy:

 

1. Rescheduling:

   We allow our customers to reschedule their bookings up to 24 hours in advance of the original session. If you need to reschedule, please contact us at least 24 hours before your scheduled visit, and we will work with you to find a convenient alternative time. Rescheduling requests are subject to availability.

 

2. Refund for Cancellations:

   If you decide to cancel your booking, we provide a refund for cancellations made within 48 hours of the original booking. To qualify for a refund, the cancellation must be communicated to us at least 48 hours prior to the scheduled session. Please contact our customer service team to initiate the cancellation process and discuss the refund details.

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3. No-shows and Late Cancellations:

   In the event of a no-show or a last-minute cancellation made within 48 hours of the booked session, we regretfully cannot provide a refund. We understand that unforeseen circumstances can arise, but as a small establishment, last-minute cancellations significantly impact our operations and our ability to accommodate other guests on our waiting list.

 

4. Addition of Group Members:

   We offer the flexibility to add additional group members to an existing booking, subject to space availability. If you would like to include more individuals in your visit, please notify us in advance, and we will do our best to accommodate the request.

 

Please note that our cancellation policy is designed to ensure a fair and efficient management of our services while considering the needs of all our guests. We appreciate your understanding and cooperation. If you have any questions or need further clarification, please do not hesitate to contact us.

 

Thank you for choosing Mrs Slocombe's Cat Cafe. We look forward to providing you with a delightful experience surrounded by our furry friends.